Shipping policy

This policy is designed to give you a clear understanding of our shipping policies and procedures. Please read them carefully before placing an order at our store.

Shipping countries:

This shipping policy is valid for the UK.

Average delivery time of all our packages:

Latest order time 17:00 Greenwich Mean Time (London).

Order processing time 1-2 business days (Mon-Fri).

Delivery time 4-6 business days (Mon-Fri).

We use the following shipping parties:

- DHL

 Lost package / returned package?

In case a package is lost or not delivered due to logistic reason, we will always send a new package before proceeding with our refund and return policy.

Shipping Costs

Free shipping, we cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.

Questions? Contact us:

E-mail:  info@hoother.com
Contact form:  Click here Company name: Hoother

Customer service opening hours:
Monday to Friday from 08:00 to 18:00.
Saturday and Sunday: 10:00 to 16:00.

We will respond to your request within 24 hours.